Use of private information policy (GDPR)
Last updated: 09/06/2018
We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.
Who we are
The data protection officer in respect of this website is:
33 Broad Street
01856 872795 / 07732007062
Your Personal Data
Personal data is data that can be used to identify an individual. For example your name, email address, home address and even IP address. We collect and process personal data in compliance with the General Data Protection Regulation and will never share it with third party marketers or anyone else unless we are forced to by law.
How your personal data is collected on this website by us and by third parties
When you use our contact form or email address to contact us, we require your name, email address and telephone in order to reply to you. When you click the submit button on the contact form, your message and contact details are sent to us via email and are stored in our email system.
Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly.
What information we hold
- When you contact us by email or through our website, we collect your name, email address, phone number, website address, and the company you work for, if you’ve given us that.
- If you sign up for a newsletter, we only collect your email address.
- If you do business with us, we also collect your business name and bank details and keep records of the invoices we send you and the payments you make.
- All payments are processed by Worldpay and we never process card payments directly but will always use above companies who are GDPR and PCI DSS compliant and value security above all else.
Where we store your information
When we do business, we store your information in our accounts software, Quickbooks. We chose these systems partly for their commitment to security.
Any details taken and written in our order books are stored in our locked safe.
What we use your information for
If for any reason there are any problems with your order, we will use your details so as we can contact you to discuss your order.
We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders.
Who’s responsible for your information at our company
Who has access to information about you
When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.
The steps we take to keep your information private
Where we store your information in third-party services, we restrict access only to people who need it.
The computers we use are all encrypted and are protected by a passcode or facial recognition. These computers ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile devices are also protected by a fingerprint or password.
In accordance with UK and European law under the General Data Protection Regulation (GDPR), you have numerous rights in regards to the personal data we hold about you, including:
Right to confirmation – you have the right to know if we hold personal data that concerns you
Right to access – you have the right to view and to obtain a copy of any personal data we hold that concerns you
Right to rectification – you have the right to the correction of any inaccuracies within the personal data we hold that concerns you
Right to erasure – you have the right to have your personal data removed from our systems
Should you wish to exercise any of these rights, please contact us by email or by telephone.
How to complain
Changes to the policy
If we change the contents of this policy, those changes will become effective the moment we publish them on our website.